Stage Lighting Store Reviews

They took my cash and never sent the headset. I sent a bunch of emails that went unanswered, and no one picked up the phone. In the end, I had to dispute the charges with my credit card company to get my money back. This place feels like a total scam.

Took the money, never shipped the headset. Numerous emails were ignored, phone was never answered. Finally disputed charges through my credit card company to get a refund. Seems like a straight up SCAM site.

Be careful if you decide to order from stagelightingstore.com. I bought a lighting controller that was shipped directly from the manufacturer, ADJ. I reached out to Customer Service several times looking for updates. Each time, they promised to get back to me within a day, but that never happened.

The controller didn’t function as it should have. I again reached out to Customer Service multiple times to get a Return Authorization. I also inquired about the status of my refund, and they kept saying they would follow up.

It took two and a half months from when I made the purchase until I finally got my refund. To make matters worse, they deducted twenty percent from the refund without any explanation.

Their website has a ton of reviews, but I can't seem to add mine there.

Proceed with caution if you place an order with stagelightingstore.com. I ordered a lighting controller which dropped shipped from manufacturer ADJ. I contacted Customer Service multiple times for updates. Each time someone said they would get back to me within a day, but never did.

The controller wouldn't work as advertised. Again, I contacted Customer Service multiple times for a Return Authorization. I also contacted Customer Service multiple times for refund status, each time stating they would follow up.

Two and a half months passed from the time I placed the order to the time I received a refund. Twenty percent of the purchase price was deducted from the refund with no explanation.

Their website has many reviews, yet I am unable to add mine to their site.

I had a fantastic experience with the customer service at StageLightingStore.com, even though I didn’t buy my flooring from them in the end. I was looking for Rosco Adagio flooring for my daughter’s new dance studio and wanted to find the best deal while ensuring a quick delivery during the COVID-19 pandemic. I received a quote from the cheapest online retailer I could locate (which had good reviews) and reached out to StageLightingStore.com via email to see if they could offer a better price. Jeff LaPell got back to me super fast—if I remember right, it was even a Sunday night! He mentioned he would do his best to help. Ultimately, he managed to match the price per linear foot, but since they didn’t have it in stock and their California warehouse was closed due to COVID, he had to arrange shipping from Connecticut, which came with a hefty freight charge. He didn’t even know what the shipping cost was from the other company, but he advised that if I could find a cheaper option elsewhere, I should go for it. Jeff really went above and beyond to assist me and was incredibly professional, dedicating his time even though it didn’t lead to a sale. I’d definitely recommend this company because they treat their customers well. Thanks again for your efforts, Jeff!

I had an excellent customer service experience with StageLightingStore.com, even though I didn’t end up purchasing my flooring from them. I was in the market for Rosco Adagio flooring for my daughter’s new home dance studio and was trying to find the best price, while still getting it quickly during the COVID 19 pandemic. I had a quote from the cheapest on-line site I could find (with good reviews) and I sent StageLightingStore.com an email asking if they could beat that price for what I needed. I got a remarkably quick reply from Jeff LaPell, I think it was actually a Sunday evening (!), telling me that basically he would try. In the end, he was able to match the price per linear foot, but because they didn’t have it in stock and the California warehouse was shut down for COVID, he was going to have to ship it from Connecticut and the freight fee was quite high. He didn’t even know what my freight quote was from the other company, but he said if I could get it shipped cheaper from someone else, I should do that. He went way out of his way to help me and was very professional and gave me his time even when it didn’t result in a sale. I would recommend this company for business because they treat people right.
Thanks again for trying, Jeff!

This has been the absolute worst experience I've had since 2001. I placed my order a month ago and still haven't received anything. I've tried every possible way to resolve this, but no one is getting back to me. I even moved and updated my phone info, hoping that would help. They took my money for the GRANDMA3 2PORT NODE, which cost me $1470.00, and now they seem to have no intention of sending it or giving me my cash back. I've asked for a callback at least 50 times, but not a single call has come through. It's been a month, and I'm losing money because of their incompetence. I’m at my wit's end! My name is Matt Joseph, a veteran who has dedicated years to the lighting industry, and this company has completely derailed everything I've worked for. Here’s my order info: SALES ORDER # 681560, CONFIRMATION # SLS-1617426, for the GRANDMA3 2PORT NODE at $1470.00. DO NOT SHOP HERE! They’ve cost me $5K because they can’t help me at all. I’m not sure if calling the cops will do anything, but it’s the only option I haven’t tried yet. I have zero interest in anything else from this place. Save your money, folks; there are plenty of other great places to buy your gear. I should know. 262.420.6620

This is a really great item. I'm quite pleased with it.

Placing my order was a breeze, and the delivery was lightning fast!

I had a metal gobo that got damaged, and they shipped a new one super fast. Really pleased with their customer service!

A metal gobo was damaged and they sent out a replacement right away. Very happy with this customer service!

The whole buying process was a breeze, and the delivery was super speedy. Really happy with how everything went!

The GELS arrived just like I hoped, thanks a bunch!

Stage Lighting Store consistently impresses me with their ability to deliver orders promptly, even when I need them in a hurry. For custom gobos, I wouldn’t go anywhere else.

Stage Lighting Store has always done an amazing job of getting orders to me on time when given a short turnaround. I wouldn't trust anyone else for ordering custom gobos.